Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it — unworn and in its original packaging, with all seals intact. For hygiene reasons, opened or worn nail sets cannot be returned.

To start a return, contact us at hello@nailmuseco.com. If your return is accepted, we will send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

Damages and issues
Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you received the wrong item, so we can evaluate the issue and make it right. We will offer a replacement or a full refund for any item that arrives damaged or defective.

Exceptions / non-returnable items
Custom-made sets are made to order and are final sale — they cannot be returned or exchanged unless they arrive damaged or defective. In such cases, we will remake or refund your order.

Exchanges
We accept exchanges within the same 30-day window. Contact us at hello@nailmuseco.com to arrange an exchange.

Refunds
We will notify you once we have received and inspected your return. If approved, you will be refunded on your original payment method within 10 business days. Please note it may take additional time for your bank or credit card company to process the refund.

Return shipping
Customers are responsible for return shipping costs, except when the item arrived damaged, defective, or incorrect — in those cases, we cover the cost.